Important Notice!!! Mount Edgecombe

Critical infrastructure upgrade (14 March 2026)

Dear Mount Edgecombe residents,

Link Layer is rolling out a critical infrastructure upgrade to your area!

The new technology should improve network stability, improve network monitoring and reduce issue resolution time. Unfortunately, this upgrade does require that the router in your home (AKA the ONT) is replaced, with a brand-new device:

Date: 14 March 2026

Time: 09:00 – 17:00

Good to know: 

• The upgrade is completely free to you, and you will not be charged for this upgrade.

• The Link Layer team will need to recover the existing device and will need to access your home to replace and reconfigure the new router. (ONT)

• Existing routers (ONT’s) will no longer work after this upgrade has been completed, and your internet connection will be lost. If you are unable to attend the upgrade on the above date, please contact (Link Layer Number) to book a more convenient date and time for your upgrade.

• You may experience a short amount of network downtime during the upgrade process between (09:00 – 17:00) on Saturday 14 March 2026, and Sunday 15 March 2026.

We appreciate your patience and assistance with this upgrade and look forward to giving you new and improved levels of customer service and connection stability.

Please feel free to reach out to the Link Layer / Evotel teams to get assistance if you are unable to attend the re-installation on the above date and time.

Whatsapp: 067 209 6497

Phone: 086 038 6835

Log a ticket: Evotel Support

Affected areas:

• Mount Edgecombe

Thank you for your patience and understanding.