LinkLayer Outage – Tongaat

Notice: 

The LinkLayer teams are aware of an outage affecting most customers within the Tongaat area, our technical teams are on site and are investigating

affecting services and will restore the network as soon as possible.

We appreciate your understanding. Further updates will be provided as progress is made.

Next Update: 8pm

Update: 

Damaged cables have been identified outside of Tongaat. Our team is currently implementing repairs, and we aim to have service restored tonight. Thank you for your patience. Updates will be provided at the times indicated below.

Next Update: 8 am

Update: 

Network is restored, and testing is completed. Customers should be receiving services again. If you are still experiencing challenges with your connection, your issue may be isolated, so log a ticket with our support team.

LinkLayer Notice! – Verulam outage.

Dear Verulam clients. Our technical team is aware of the service disruption affecting clients in the Verulam area, we are actively working to restore the network. We apologies for any inconvenience caused and will keep you updated.

Next Update: 11 am

Update: 

The Technical team has identified a damaged fibre cable, that has been damaged by ongoing water infrastructure maintenance work, the technical team is on site and ready to commence repairs to the fibre cable as soon as municipal workers have completed their repairs we will keep you updated as to the progress of our repair.

Next update: 2pm

Update:

The technical team is still in progress with the repairs and is delayed as municipal infrastructure repairs continue, work will resume as soon as the teams are allowed to access the site again, municipal workers are accommodating us and working with us to restore the site as ungently as possible. we apologise for the delay, and any inconvenience caused and will keep posting progress updates.

Next update: 5pm

Update: 

The technical team have completed repairs and will be reconfiguring connections. Your service should be restored within the hour, thank you for your extended patience during this repair.

Update: (03 June 2026) – 11:30am

Unfortunately, this morning as municipal civils work continued on the Verulam site the municipal team has again damaged the main feeder fibre cable, with one of their vehicles. Out technicians are back on site and are resplicing the connection as we speak.  Link Layer clients will come back up as each the individual fibres are reconnected; we apologise for the inconvenience on this very frustrating repair. Thank you again for your extended patience.

Next Update: 2pm

Update: 

The repairs of the damage to the network in Verulam has now been completed and customers should be receiving service again; we will monitor the site closely and ensure the connection remains uninterrupted. Thank you for your extended patience.

Link Layer Planned Maintenance – Dolphin Coast

Dear Dolphine coast

Please be advised that LinkLayer will be conducted scheduled planned maintenance on the network in your area, some clients may experience limited downtime during this period, and we apologise in advance for any inconvenience experienced.

Thank you for your understanding.

Dolphin Coast Outage.

We are aware of the network disruption currently affecting some clients within the community. Our technical team is actively investigating the cause of the issue and restoration efforts will commence as soon as the fault has been identified and assessed.

Update:

A second team of technicians has been dispatched and is on route to assist with the investigation and to help with issue investigation. Our teams are continuing with a thorough investigation and are currently checking patching at main distribution center. We apologise for any inconvenience caused and commit to getting this issue resolved as quickly as possible.

We will keep you committed as more information becomes available.

Next update: 17:00

Update:

The outage in your area has been restored, and our clients are receiving service again, if you are still experiencing connectivity challenges your issue may be isolated, please log a ticket for our teams to investigate further.

Link Layer Notice – Verulam Outage – 29 May 2026

We are aware of the network disruption currently affecting some clients within the Verulam community. Our technical team is investigating the cause of the issue, and restoration efforts will commence as soon as the fault has been identified. We apologise for any inconveneince casued.

Kind Regards Link Layer

Important Notice!!! Mount Edgecombe

Critical infrastructure upgrade (14 March 2026)

Dear Mount Edgecombe residents,

Link Layer is rolling out a critical infrastructure upgrade to your area!

The new technology should improve network stability, improve network monitoring and reduce issue resolution time. Unfortunately, this upgrade does require that the router in your home (AKA the ONT) is replaced, with a brand-new device:

Date: 14 March 2026

Time: 09:00 – 17:00

Good to know: 

• The upgrade is completely free to you, and you will not be charged for this upgrade.

• The Link Layer team will need to recover the existing device and will need to access your home to replace and reconfigure the new router. (ONT)

• Existing routers (ONT’s) will no longer work after this upgrade has been completed, and your internet connection will be lost. If you are unable to attend the upgrade on the above date, please contact (Link Layer Number) to book a more convenient date and time for your upgrade.

• You may experience a short amount of network downtime during the upgrade process between (09:00 – 17:00) on Saturday 14 March 2026, and Sunday 15 March 2026.

We appreciate your patience and assistance with this upgrade and look forward to giving you new and improved levels of customer service and connection stability.

Please feel free to reach out to the Link Layer / Evotel teams to get assistance if you are unable to attend the re-installation on the above date and time.

Whatsapp: 067 209 6497

Phone: 086 038 6835

Log a ticket: Evotel Support

Affected areas:

• Mount Edgecombe

Thank you for your patience and understanding.

Balito – Network repair in progress

Kindly note that clients in the following areas may experience connectivity issues:

• Umhlali area
• Sheffield beach
• Foxhill
• Ezulwini
• Sheffield beach estate
• Sheffield gardens
• Loxley
• Birdhaven
• The village
• Villa Royal
• San Maartin
• Sheffied cove
• Summer Sands
• Tiffany’s
• Sugar Village
• Palm lakes
• Sage business part – Eden village.

Unfortunately, earlier today part of the Link Layer fibre network was damaged when a earch moving vehicle did damage to a main feeder cable while conducting work on a residents property. Teams are already on site and have begun repair the damaged fibre. Unfortunately damage to the cable was quite extensive and may take some time to repair.

03 February 2026 – 17:00 Update:

Unfortunately repairs to the feeder cable have taken longer than expected, and some clients may still be experiencing connectivity problems, technicians have almost completed the work and restoration of services is underway. We will provide a further update at 18:00 this evening.

we apologize for any inconvenience experienced by our customers, and thank them for their patience and support.

04 February 2026 – 08:20 Update: 

Network restored.

Scope Of Work:
Repair / Replace 144F feeder cable. – completed

Cables Affected:

Salt POP feeder – replaced

Splices Required:

144 – Complered

Work completed, and Network stable. If you are still experiencing connectivity challenges, please log a ticket so our support team can resolve any further isolated issues.

Eagle Ayre Unplanned Outage:

Kindly note that clients in the following areas will experience connectivity issues:

• Eagle Ayre

Our team has identified a outage affecting client connections within the Eagle Ayre estate in Camperdown, KwaZulu Natel, our technicians are investigating the issue and will, provide a further update at 17:00 today. We apologies for the inconvenience.

Scope Of Work:
Completed

Cables Affected:

Clients’ fibre services have been restored, if you are still ofline and in this area, please log a support ticket.

Splices Required:

Unknown

Kindly note that clients in the following areas will experience connectivity issues:

• Everest Heights
• Grangetown
• Umhloti Heights

Due to a third party contractor our infrastructure has been damaged and our team will need to conduct repairs.

The team will need to replace cables from manhole to Manhole and splice through.

Repairs will commence at 12:00pm and be completed by 17:00pm

Planned Maintenance Rescheduled:

Kindly note that clients in the following areas will experience connectivity issues:

• Nagina Gardens

Our team will be conducting maintenance to the fibre feeding the above areas. The work will commence on 29/01/2026 at (10:00 am) and be completed by 29/01/2026 at (16:00pm)

Scope Of Work:
Supply and installation of 144f joint.
Supply and installation of 600mh with lid.
Splicing.
Cables Affected:
144f
Splices Required:
144

Kindly note that clients in the following areas will experience connectivity issues:

• Ballito Groves

Please note that over the next 2 weeks Linklayer technicians will be carrying out fibre tracing, testing and physical splicing within the estates distribution boxes and rises. This work is required to ensure that all services operate within the correct light levels and to improve overall network performance and reliability.

During the maintenance period, residents may experience intermittent connectivity or short service interruptions. Work will be done in phases to minimize downtime as much as possible.

Kindly note that clients in the following areas will experience connectivity issues:

• Nagina

Our team will be conducting maintenance to the fibre feeding the above areas. The work will commence on 22/10/2025 at (09:00 am) and be completed on 22/10/2025 by (15:00 pm)

Scope Of Work:
Preparation of 144f joint.
Splicing.
Cables Affected:
144f
Splices Required:
144